Returns & Refunds

We want every Mystery Mailroom adventure to arrive ready for your crew. If something goes wrong, contact us at postmasters@mysterymailroom.com.

Subscription cancellations

You can cancel future subscription renewals at any time through your online subscription management page. Cancel before your next billing date to avoid the next renewal charge.

Canceling stops future renewals. It does not automatically cancel or refund deliveries you have already paid for.

For help, email us using the email address associated with your order.

Prepaid subscriptions

Prepaid subscription plans are nonrefundable for changes of mind or early cancellation. We do not offer partial or prorated refunds for unused portions of a prepaid plan.

If you cancel a prepaid subscription’s renewal, your remaining prepaid deliveries will continue through the end of the purchased term.

The delivery issues and consumer rights provisions below still apply.

Individual delivery refunds before mailing

For subscriptions billed one delivery at a time, you may request a refund for the most recent charge if that delivery has not yet been mailed.

This option does not apply to deliveries purchased as part of a prepaid plan.

Deliveries already mailed

Once a delivery has been mailed, we do not accept returns or offer refunds for changes of mind. This applies to both opened and unopened deliveries.

Missing, damaged, or incorrect deliveries

If your adventure arrives damaged, contains missing or incorrect items, or hasn’t arrived within the expected delivery window, email us promptly.

Include your order number, delivery address, and a description of the problem. Photos of damaged or incorrect items can help us resolve the issue.

We’ll arrange a replacement at no additional cost or a refund for the affected delivery. Please contact us before returning anything. If we require a return because of our error or a defective item, we’ll cover the return postage.

Mailing delays

If we cannot mail your delivery within the timeframe promised when you ordered, we’ll notify you and offer the choice of accepting the revised mailing date or canceling the affected delivery for a refund.

Refund processing

Approved refunds are issued to the original payment method. We’ll email you when your refund has been issued. Processing time depends on your bank or payment provider.

Your rights

This policy does not limit any cancellation, refund, or other consumer rights provided by applicable law.

Questions?

Contact postmasters@mysterymailroom.com. We’re happy to help.